Refund policy
Return & Refund Policy
By Zaina Store – Bahrain
At By Zaina, your satisfaction is our priority. To ensure transparency and trust, please review our return and refund policy for orders delivered within Bahrain.
📦 Return & Refund Conditions
- We offer a full refund only if the product is unopened, unused, and returned in its original packaging.
- No returns or refunds will be accepted for opened or used products under any circumstances.
- Return requests must be submitted within 3 days of receiving your order.
🚫 Order Cancellation
- You may cancel your order only before it has been dispatched for delivery.
- Once the order is out for delivery or delivered, it cannot be canceled.
💰 Refund Process
- If the return is approved, we will refund the full amount to your original payment method within 5–7 business days after we receive and inspect the returned product.
- Customers are responsible for the return shipping fees unless the return is due to an error on our part (e.g., wrong or defective item).
📞 Need Help?
If you have any questions or wish to request a return or cancellation, please contact us via:
📱 WhatsApp: +973 6699 2221
📧 Email: info@byzaina.com
Thank you for choosing By Zaina – We appreciate your trust.