Refund policy

Return & Refund Policy
By Zaina Store – Bahrain
At By Zaina, your satisfaction is our priority. To ensure transparency and trust, please review our return and refund policy for orders delivered within Bahrain.

📦 Return & Refund Conditions

  • We offer a full refund only if the product is unopened, unused, and returned in its original packaging.
  • No returns or refunds will be accepted for opened or used products under any circumstances.
  • Return requests must be submitted within 3 days of receiving your order.

🚫 Order Cancellation

  • You may cancel your order only before it has been dispatched for delivery.
  • Once the order is out for delivery or delivered, it cannot be canceled.

💰 Refund Process

  • If the return is approved, we will refund the full amount to your original payment method within 5–7 business days after we receive and inspect the returned product.
  • Customers are responsible for the return shipping fees unless the return is due to an error on our part (e.g., wrong or defective item).

📞 Need Help?

If you have any questions or wish to request a return or cancellation, please contact us via:
📱 WhatsApp: +973 6699 2221
📧 Email: info@byzaina.com

Thank you for choosing By Zaina – We appreciate your trust.